Can you believe it? We're half way through the year. A new financial year has just begun and you've got, in NSW away, 131 shopping day until Christmas if you don't count weekends! Execpt we now have weekend shopping so its more like ... Oh you work it out! What does the next 6 months of business hold for you. What are you going to do to make your customers' experiences memorable?
Here are a some simple ideas and I invite you to add your own.
- Don't wait for your customers to ring you. Ring them but make sure you have something of value for them, it's not just a chat; your customers are busy.
- Follow up after you've delivered them a great experience. That way you can demonstrate that you really care.
- Share with a colleague a difficult call you've had and discuss how you managed a difficult situation or if it went pear shaped, how you might do it better next time.
Together we can do more than anyone one of us can do by ourselves, (this is known as Gestalt psychology); so let's help each other.
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