This was orginally posted December 3, 2006
Well, it's holiday time for some but maybe you're still at work. How do you spend your quieter times?
Many years ago when I worked in a call centre, (we didn't know we were in a call centre because the term hadn't been invented yet!), we had some quiet times occasionally. I found a manual for the computer system and, as I flicked through it, found all sorts of short cuts on how to do "stuff" which I could pass onto others. The call centre was with an airline. I even found out how I could cancel or reschedule a flight!!! - not that I ever did that! Security was different 30 years ago!
These days many people have access to the internet. What sites have you discovered to help you in your role? In my monthly newsletter, (click here to access), I have suggested some websites to look at.
This month's blog suggests that you might like to add to the list or give your opinion of websites that are particularly helpful and why. Or perhaps somethings that you can do in the quieter times that you just don't get the time to do at other times of the year.
Over to you. Click below and make your contribution.
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