Telecommuting is the idea of working from home.Is this the future for contact centre agents? We have the technology. A google search has over 3 million hits.
It has some advantages. It's a safer working environment especially for night shifters but what about the social aspects of work. Interaction in the workplace according to Herzberg is necessary.
What do you think? Would you want to work from home doing contact centre work? Would you be happy to have remote team members if you are a team leader.
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1 comment:
I think working from home is a great idea and I would fully encourage my team members to do so if we had the technology in place. At present they would not be able to take phone calls at home. If VOIP is added to the equation (it is in the plan) then working from home would be a great opportunity for the team.
I hope that as managers we are not in the place where we need to be able to see our staff to inspire and lead them.
Interaction is also important and so there would need to be some face to face contact (eg team meetings - although these would not need to be on-site... could be at a central coffee shop for instance).
As with most things it will depend on each individual... some people work better from home.. some work better from the office.
Have a great day,
Brad.
www.improvingpeople.com.au
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